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Improving operations and IT in Latin America's banks

To go on growing, these institutions must raise their productivity by streamlining the back office.

01/05/2007
Ignacio Bernad, Guilherme Lima, João Felipe Souza
McKinsey Quarterly
Improving operations and IT in Latin America's banks Benchmarking the performance of Latin American banks' operations and IT reveals room for improvement in key areas.
Some banks have centralized their back-office operations but aren’t seeing the benefits, because they’ve maintained redundant operations in the branches.
Latin American banks spend less on IT than their European counterparts do, and they don’t spend as much on new investments that will help them develop new businesses or increase their revenues.

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