Across the globe, governments of every size face the same urgent imperative: rising demand for services running headlong into the reality of limited resources. The emerging answer—from some unlikely places—is bold, rapid management innovation.
McKinsey’s public-sector practice, under the editorial leadership of Eric Braverman, Ceci Connolly, and Nick Lovegrove, presents a collection of “snapshots” that capture the people, places, and management strategies driving this wave of change. The series (based on field reporting and on interviews with government officials, senior executives, academics, and nongovernmental organizations) focuses on broadly applicable, cutting-edge innovations—the disruptive moves that are transforming the 21st-century state. Several of the stories come from the edge: governments that believe they have no choice but to take bold risks.
This project does not endorse political choices, but rather examines sustained, significant initiatives. We open with two entries: an interview with Kenya’s information and communications minister, who is spearheading a government-wide “open data” initiative, and a report on Georgia’s customer-focused service delivery methods. Later this autumn, we’ll feature insights from Brazil, Colombia, Indonesia, Rwanda, and South Africa. In December, McKinsey and Oxford University will host an international conference with officials, executives, academics, and public-sector leaders in the vanguard of these 21st-century innovations.