The ‘how’ of transformation
In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure” can help ensure that yours won’t.
Secrets to implementation success
What do successful implementers do differently from other companies? Our survey of more than 2,200 executives yields actionable answers.
Così la tecnologia modifica il ruolo dei Ceo
Parla Claudio Feser, senior partner di McKinsey & Company alla guida di McKinsey Academy.
What does automation mean for G&A and the back office?
A lot. By incorporating available technologies, redeploying employees and reimagining processes, companies can dramatically increase performance and greatly reduce costs.
Playing catch-up in advanced analytics
Among CPG companies’ most underused assets are the vast quantities of data they generate. But there’s still opportunity to invest in industry-beating analytic capabilities.
Who should pay for support functions?
Traditional allocation of support-function costs isn’t working well, executives say. They need a better way to foster value-conscious decisions without creating too much complexity.
Simpler is (sometimes) better: Managing complexity in consumer goods
Here’s how consumer-goods manufacturers can master complexity—and even turn it to their advantage.
Digital innovation in consumer-goods manufacturing
Consumer-goods companies have begun to capture value by applying digital tools to manufacturing. Here’s a look at how they’re doing this today—and how they might do so tomorrow.
Can you achieve and sustain G&A cost reductions?
Yes, but not by playing it safe. Set big goals, insist on a cultural shift, and model from the top.
Style that’s sustainable: A new fast-fashion formula
Stylish, affordable clothing has been a hit with shoppers. Now companies are trying to reduce its social and environmental costs.
The quest for quality in fresh-food retailing
In fresh foods, quality is critical—but hard to define and measure. Here’s how retailers can make the quality investments that yield the highest returns.
Maximizing the value of G&A
Reductions in general and administrative expenses flow right to the bottom line, but slash the wrong areas and you’ll get burned. We suggest a more strategic approach.
Using buzz analytics to gain a product and marketing edge
By capturing and analyzing social-media conversations, companies can improve their offerings and margins.
Rethinking the rules of reorganization
Play favorites. Ask for bad ideas. Skip meetings. Here’s some unconventional advice on how consumer companies can get the most out of an organizational redesign.
Developing a customer-experience vision
To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done well, the effort can power a vast amount of innovation.
Designing and starting up a customer-experience transformation
To successfully initiate a broad improvement program, decide on a structure, select the sequence that’s right for your type of company, and don’t forget to recruit change agents.
Leading and governing the customer-centric organization
The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, behaviors, and metrics are the places to start.