Idee | Digital McKinsey

19.06.2017

McKinsey & Company

Customers’ lives are digital—but is your customer care still analog?

Digital customer care is still new territory for many companies. They can learn a lot from the natives.

12.06.2017

McKinsey & Company

For top sales-force performance, treat your reps like customers

Companies that excel at sales growth are tightly focused on developing the talent they need by understanding how sales reps really work.

06.06.2017

Rassegna Stampa

L'evoluzione digitale secondo McKinsey

Secondo un sondaggio dalla società di consulenza, pubblicato in esclusiva da AboutPharma, l'healthcare arranca...

05.06.2017

McKinsey & Company

Perpetual evolution—the management approach required for digital transformation

Companies that commit to continually updating their enterprise architectures can deliver goods and services as fast as Internet-born competitors do.

02.06.2017

McKinsey Quarterly

A digital upgrade for Chinese manufacturing

Executives are enthusiastic about Industry 4.0 but less prepared than their international counterparts to make it happen. A clear road map is needed.

31.05.2017

McKinsey & Company

Making sense of Internet of Things platforms

The IoT platform space is important, but crowded and confusing. How do you go about finding one that is right for your business?

25.05.2017

McKinsey & Company

Product managers for the digital world

The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.

19.05.2017

McKinsey Quarterly

Insurers’ digital reality—fewer premiums, more competition

Incumbents should consider partnerships and find new value-added services.

17.05.2017

McKinsey & Company

Harnessing the potential of data in insurance

Insurers collect a wealth of data, but few have found a way to monetize this asset. New “data as a business” models point the way forward.

09.05.2017

McKinsey & Company

Digitizing customer journeys and processes: Stories from the front lines

These company examples highlight what some leaders are doing to build new customer experiences.

08.05.2017

McKinsey & Company

Scaling a transformative culture through a digital factory

Building a digital culture might be the most difficult issue companies face. Using a “digital factory” is one way to get there.

04.05.2017

McKinsey & Company

Mastering the digital advantage in transforming customer experience

Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new operating model that dramatically improves the digital...

03.05.2017

McKinsey & Company

Four keys to successful digital transformations in healthcare

By taking a comprehensive approach to digitization, healthcare companies can deliver products and services more quickly, boost innovation in the industry, and hold down costs.

28.04.2017

McKinsey & Company

A road map for digitizing source-to-pay

Technologies available today could automate more than half of the source-to-pay process. The potential? Lower procurement costs, greater savings, and more opportunities to pursue new sources of value.

21.04.2017

McKinsey & Company

Ops 4.0: Fueling the next 20 percent productivity rise with digital analytics

Business needs to raise productivity more than ever. Thanks to innovations in digitization and analytics, four new methodologies can yield the productivity breakthroughs organizations need.