Idee | Operations
Toward an integrated technology operating model
Companies may be able to get digital transformations off the ground by separating digital from conventional IT, but that approach is not sustainable. Here’s a better way.
Additive manufacturing: A long-term game changer for manufacturers
To get the most out of additive manufacturing, companies need to think beyond prototyping and understand what the technology means for production.
Automation, robotics, and the factory of the future
Cheaper, more capable, and more ﬂexible technologies are accelerating the growth of fully automated production facilities. The key challenge for companies will be deciding how best to harness their...
Lef, investimenti milionari per la "fabbrica modello"
In 6 anni la Lean experience factory è diventata riferimento internazionale.
The great remake: Manufacturing for modern times
For manufacturers, modern times require not only modern methods but also a modern take on performance insights that have endured for decades.
Why your call center is only getting noisier
Investing in digital solutions to reduce call volumes and costs may not pay off if customer experience isn’t central to the effort.
Does the global business services model still matter?
Yes, but for these centralized groups to succeed in a digital era, leaders must focus on agility, customer service, and talent development, in addition to cost reduction and process efficiency.
Taking the pulse of enterprise IoT
A new survey suggests that the enterprise Internet of Things is poised for strong growth. Here are the trends companies need to understand.
How to achieve and sustain the impact of digital manufacturing at scale
Although manufacturing leaders see the potential of digital, few have a clear strategy to capture its value. Three principles can help turn optimism into action.
Customers’ lives are digital—but is your customer care still analog?
Digital customer care is still new territory for many companies. They can learn a lot from the natives.
What does automation mean for G&A and the back office?
A lot. By incorporating available technologies, redeploying employees and reimagining processes, companies can dramatically increase performance and greatly reduce costs.
The expanding role of design in creating an end-to-end customer experience
Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous opportunities to build new businesses.
Perpetual evolution—the management approach required for digital transformation
Companies that commit to continually updating their enterprise architectures can deliver goods and services as fast as Internet-born competitors do.
A digital upgrade for Chinese manufacturing
Executives are enthusiastic about Industry 4.0 but less prepared than their international counterparts to make it happen. A clear road map is needed.