How shared mobility will change the automotive industry
While sharing cars likely means slower growth of vehicle sales, it also suggests strong new opportunities for automakers, suppliers, and many more mobility players.
Air freight 2025: Agility, speed, and partnerships
Companies in the sector must become as agile as possible, maintain air freight’s speed advantage, and deepen their partnerships.
The (ongoing) trouble with travel distribution: Customer experience
The industry’s rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really matters—the customer.
An ‘Uber’ for Chinese e-commerce
Logistics companies are struggling to match delivery capacity to fluctuating demand. A new social-media platform could help.
How customer demands are reshaping last-mile delivery
The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.
Can inbound tourism fuel Japan’s economic growth?
The country struggles to attract Western visitors, tourists focus on limited destinations, and capacity is already stretched. Addressing these challenges could significantly boost the world’s third...
An integrated perspective on the future of mobility
A number of social, economic, and technological trends will work together to disrupt mobility, potentially creating three new urban models by 2030.
Winter is coming: The future of European aviation and how to survive it
There are four main uncertainties, and the industry’s structural weaknesses will continue. Airlines can prepare now to survive and thrive in the world to come.
Se il cantiere è high tech
Quello delle costruzioni è uno dei pochi settori non ancora rivoluzionati dalle tecnologie digitali. Eppure anche qui esistono soluzioni IT in grado di far risparmiare tempo e denaro. L'analisi di...
Cracking the world’s biggest business-travel market
Asia accounts for more than a third of the world’s $1 trillion business-travel sector, and the region’s growth is accelerating. Do you understand its customers?
Managing big projects: The lessons of experience
Most big infrastructure projects run late and over budget. Here’s how to do better.
Developing a customer-experience vision
To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done well, the effort can power a vast amount of innovation.
È tempo di sharing economy
La rapida crescita della sharing economy negli ultimi cinque anni sembra destinata a toccare nuovi picchi nel prossimo decennio.
Container shipping: The untapped value of customer engagement
Despite challenging market dynamics and rising operational complexity, container lines can both increase profitability and improve their customers’ experience.
How the sharing economy can make its case
These challengers must develop a smarter approach to external engagement.